How do I return an item?
If you are not entirely satisfied with your purchase, we're here to help.
Once you contact us for a RMA you have 30 calendar days to return an item from the date of the transaction and will be subject to a 25% restocking fee. Any items sent back without an approval or RMA will not be issued a credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and include a copy of the receipt or proof of purchase.
Once we receive your item, we will inspect the product and notify you within 24 hours on the status of your refund. After inspecting the item to insure all conditions have been met, and a manager approves your return, we will initiate a refund back to the method of payment (Cash transactions will be issued as an in-store credit) minus a 25% restocking fee. You will receive the credit within 3-7 business days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, please contact us at (817) 469-9100 or online via the support system.