Package Inspection
All orders must be opened and inspected for accuracy upon receipt. If any items are missing or incorrect from your order, please report them within 24 hours so we can correct the mistake in a timely manner. All American Balloons will cover the cost of shipping for any mistakes made by our team (including next-day air delivery). In the occurrence that UPS makes a mistake and delivers a damaged package a claim will have to be filed with their company to recoup the product and shipping cost, a refund will not be immediately issued.
If an order is NOT inspected and reported within 24 hours upon delivery. All American Balloons will not be liable for next day air or any rush service fees. All American Balloons will only cover costs for standard ground shipping after the 24 hour period has passed. If an issue is not reported within 72 hours after delivery, All American Balloons will not be liable for any shipping fees.
Returns
We accept returns and exchanges within 30 calendar days from the original purchase date on the receipt. Please contact us for a RMA before returning your product. Any items sent back without approval or a RMA form, will not be issued a credit. We must receive the returned product before the 30 day time period is up to issue a refund on product(s).
To qualify for a return, merchandise must be in new condition, unopened, unworn, and in their original packaging. All returns will be credited to the original form of payment, and all returnable products, including online-only products, will be refunded for the full amount minus a 25% restocking fee. Customer will be responsible for the cost to ship returnable items back unless it was a mistake on our part. We do not refund the shipping cost for any returned order unless there was a mistake on our part.
Note: Seasonal merchandise (e.g., Christmas, Easter, Halloween, etc.) may be returned up to 7 days prior to the holiday, in original condition, unopened, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit.
Clearance and discontinued items cannot not be returned and are final sale.
Once we receive your item, we will inspect the product and notify you within 24 hours on the status of your refund. After inspecting to ensure all conditions have been met, and a manager approves your return, we will initiate a refund back to the original method of payment. You will receive the credit within 3-7 business days, depending on your card issuer's policies.
Please direct any and all questions about the return policy to customer service. You can reach customer service via phone, email, or live chat during operational hours 9:00 AM- 3:00 PM CST.
Canceled Orders:
All canceled orders will be credited to the original form of payment minus a 25% restocking fee. In store Pickup orders will be held in store up to 72 hours. Once the order has been in our facility past 72 hours we will contact you regarding pickup of the order and arrange a pickup date. We will only hold an order for 7 days passed the date of purchase, before canceling the order without speaking to the purchaser. When you are not able to pick up your order within 72 hours contact customer service and we can arrange a pickup date. Call 817-469-9100 regarding all canceled orders.
