Due to COVID-19, we are accepting returns, but refunds will be delayed due to a 72 hour decontamination period before we can inspect the items.

Returns 

Once you contact us for an RMA you have 30 calendar days to return an item from the date of the transaction and will be subject to a 25% restocking fee. Any items sent back without approval or RMA will not be issued a credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and include a copy of the receipt or proof of purchase.

Note that seasonal merchandise (e.g. Christmas, Easter, and Halloween items etc.) may be returned up to 14 days prior to the holiday, in original condition, and with a store receipt or order confirmation email. Any items returned after that period will not be accepted.

Refunds

Once we receive your item, we will inspect the product and notify you within 24 hours on the status of your refund. After inspecting the item to ensure all conditions have been met, and a manager approves your return, we will initiate a refund back to the method of payment (Cash transactions will be issued as an in-store credit) minus a 25% restocking fee. You will receive the credit within 3-7 business days, depending on your card issuer's policies.

Missing Items

All missing items from an order must be reported within 48 hours of receiving your package. Any items reported after the 48-hour period will not be eligible for a refund or replacement.