Due to COVID-19, we are accepting returns, but refunds will be delayed due to a 5 day decontamination period before we can inspect the items.

Returns

We accept returns and exchanges within 30 calendar days from the original purchase date on the receipt. Please contact us for an RMA before returning your product. Any items sent back without approval or an RMA, will not be issued a credit.

To qualify for a return, merchandise must be in new condition, unopened, unworn, and in their original packaging. All returns will be credited to the original form of payment, and all returnable products, including online-only products, will be refunded for the full amount minus a 25% restocking fee (restocking fee may be waive at our discretion).

Note that seasonal merchandise (e.g., Christmas, Easter, Halloween, etc.) may be returned up to 7 days prior to the holiday, in original condition, unopened, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit.

Refunds

Once we receive your item, we will inspect the product and notify you within 24 hours on the status of your refund.  After inspecting to ensure all conditions have been met, and a manager approves your return, we will initiate a refund back to the original method of payment. You will receive the credit within 3-7 business days, depending on your card issuer's policies.

Missing Items

All missing items from an order must reported within 48 hours of receiving your package. Any items reported after that 48-hour period will not be eligible for a refund or replacement.