Credit Card Refund Policy
Refunds to customer orders are processed once a claim is received and approved by management.
Follow the guidelines of the PACKAGE INSPECTION SECTION to begin the process for a claim
Refunds can take up to 24 hours once the claim is approved.
Refunds go to the customer credit card used to purchase order associated with refund.
No rewards points, gift cards, or other accounts may be used in the form of a credit to process
a refund.
Partial refunds can only be applied to partials returns/claims excluding shipping.
Full refunds can only be made to full claims excluding shipping
Refunds to a credit card from All American may not process through the banking system for
up to 24 hours. After 24 hours please call 817-469-9100 if the credit has not been applied to your card.
It is in the best interest of the customer to resolve disputes directly with All American. Our management
will make every effort to ensure a 5 star experience.
Package Inspection
All orders must be opened and inspected for accuracy upon receipt. If items are missing or incorrect in your order, call Customer Service at 817-469-9100 . All claims to an order are processed within 24 hours. All American Balloons will cover the cost of shipping and product errors made by our team (including next-day air delivery). Differences in cost of products for replacement or substitution may incur additional cost because of brands, bag quantity, or style. In the occurrence that UPS makes a mistake and delivers a damaged package a claim will have to be filed by customer/company to recoup the product and shipping cost, a refund will not be immediately issued. For return of miss shipped product - refer to RETURNS SECTION.
If an order is NOT inspected and reported within 24 hours upon delivery. All American Balloons will not be liable for next day air or any rush service fees. All American Balloons will only cover costs for standard ground shipping after the 24 hour period has passed. If an issue is not reported within 72 hours after delivery, All American Balloons will not be liable for any shipping fees.
Returns
We accept returns and exchanges within 30 calendar days from the original purchase date on the receipt. Please contact us for a RMA before returning your product. Items sent back without approval or an RMA form, will not be issued a credit. We must receive the returned product before the 30 day time period is up to issue a refund on product(s).
To qualify for a return, merchandise must be in new condition, unopened, unworn/unused, and in their original packaging. All returns will be credited to the original form of payment, and all returnable products, including online-only products, will be refunded for the full amount minus a 25% restocking fee,except a miss shipped item by our team. Customer will be responsible for the cost to ship returnable items back unless it was a mistake on our part. We do not refund the shipping cost for any returned order.
Note: Seasonal merchandise (e.g., Christmas, Easter, Halloween, etc.) may be returned up to 7 days prior to the holiday, in original condition, unopened, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit.
Clearance and discontinued items cannot not be returned and are final sale.
Event tickets to educational classes are final sale and non transferable.
Once we receive your item, we will inspect the product and notify you within 24 hours on the status of your refund. After inspecting to ensure all conditions have been met, and a manager approves your return, we will initiate a refund back to the original method of payment. Returns take 2 business days to process on our end via our platform. Once the refund is approved it will then take at least 3-7 business days from the date of the refund, depending on your bank's or card issuer's policies. All American Balloons is not responsible for the time frame that it takes for your bank to issue the refunded money back into your account.
Please direct any and all questions about the return policy to customer service. You can reach customer service via phone, email, or live chat during operational hours 9:00 AM- 3:00 PM CST. 817-469-9100
Canceled Orders:
All canceled orders will be credited to the original form of payment minus a 25% restocking fee. In store Pickup orders will be held in store up to 72 hours. Once the order has been in our facility past 72 hours we will contact you regarding pickup of the order and arrange a pickup date. We will only hold an order for 7 days passed the date of purchase, before canceling the order without speaking to the purchaser. When you are not able to pick up your order within 72 hours contact customer service and we can arrange a pickup date. Call 817-469-9100 regarding all canceled orders.
