Payment & Security
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In Store Shopping Unavailable | Online Shopping Available 24/7 | Customer Service and Phone Hours: Mon-Fri 9am-3pm | Business Hours: Mon-Fri 8:30am-5:00pm | In Store Pickup: Tue-Fri 11am-3pm | $35.00 Minimum Purchase | Phone: 817-469-9100 | Email: firstname.lastname@example.org | Wholesale Pricing Across Our Website For Everyone!
All orders must be opened and inspected for accuracy upon receipt. If any items are missing or incorrect from your order, please report them within 24 hours so we can correct the mistake in a timely manner. All American Balloons will cover the cost of shipping for any mistakes made by our team (including next-day air delivery). In the occurrence that UPS makes a mistake and delivers a damaged package a claim will have to be filed with their company to recoup the product and shipping cost, a refund will not be immediately issued.
If an order is NOT inspected and reported within 24 hours upon delivery. All American Balloons will not be liable for next day air or any rush service fees. All American Balloons will only cover costs for standard ground shipping after the 24 hour period has passed. If an issue is not reported within 72 hours after delivery, All American Balloons will not be liable for any shipping fees.
We accept returns and exchanges within 30 calendar days from the original purchase date on the receipt. Please contact us for an RMA before returning your product. Any items sent back without approval or an RMA form, will not be issued a credit.
To qualify for a return, merchandise must be in new condition, unopened, unworn, and in their original packaging. All returns will be credited to the original form of payment, and all returnable products, including online-only products, will be refunded for the full amount minus a 25% restocking fee. Customer will be responsible for the cost to ship returnable items back unless it was a mistake on our part. We do not refund the shipping cost for any returned order unless there was a mistake on our part.
Note: Seasonal merchandise (e.g., Christmas, Easter, Halloween, etc.) may be returned up to 7 days prior to the holiday, in original condition, unopened, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit.
Clearance and discontinued items cannot not be returned and are final sale.
Once we receive your item, we will inspect the product and notify you within 24 hours on the status of your refund. After inspecting to ensure all conditions have been met, and a manager approves your return, we will initiate a refund back to the original method of payment. You will receive the credit within 3-7 business days, depending on your card issuer's policies.
Please direct any and all questions about the return policy to customer service. You can reach customer service via phone, email, or live chat during operational hours 9:00 AM- 3:00 PM CST.
Free shipping within the US on orders over $249.00 (before tax) placed online.
Please be aware that free shipping orders may take 3-5 business days to process depending on the volume of orders. Keep in mind that we are not open Saturday and Sunday. If this time frame does not work for you after placing your order, please give us a call and we can always upgrade your shipping which will include a shipping fee.
In Store Pickup and Shipping Cut-Off Times
Please allow up to 48 hours for your order to ship. We strive to complete all orders quickly and efficiently.
Shipping orders placed Saturday/Sunday will be processed the following Monday, including Next Day Air and 2nd Day Air. Pickup orders will be processed the following Tuesday.
Pickup orders are processed Tuesday- Friday, any order placed after 1:00 PM (CTS) will not be processed same day, it will be completed the following day. No In Store Pickup on Mondays.
Shipping orders placed after 2:00 PM (CTS) Monday-Friday will be processed the next business day depending on the volume of orders.
The volume of orders may extend processing times, please prepare for a 24-48 hour, processing window after you place your order. This processing window excludes Saturday and Sunday, all orders are processed and shipped on business days, Monday-Friday.
At All American we take pride in providing the best customer services possible. Customer service phone hours are Monday-Friday 9AM- 3 PM Central Standard Time. Contact us via email, online chat, or social media anytime between 8:30 AM- 5:00 PM Monday- Friday.
If you have a question regarding your order please give us a call or contact us via email, online chat, or socail media, we are here to help!
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