Having complications logging in to your account? Fear not, we have a few possible solutions for you to try! Try following these simple steps to see how to create an account, log back in to your account or what to do if your email is already in use...


Reset your password

  • Click "My Account" at the top-right corner of the screen and select "Recover Password" near the bottom of the drop-down menu.
  • (See example below)
  • The drop-down menu will switch to the "Recover password" menu.
  • Enter your log-in email and a link to reset your password will be sent to it.
  • Please check all inboxes and allow up to 30 minutes to receive the email.
  • (See examples below)


Create a new account

If your email is NOT recognized, it is possible that your account no longer exists in the system. It may have been lost during our switching platforms or perhaps you have never created an online account. Here is how you create a new one...

  • Click "My Account" at the top-right corner of the screen and select "Create your account" near the bottom of the drop-down menu.
  • Provide your first name, last name, primary email address, as well as a unique password (and phone if asked).
  • (See example below)


Ask for help

If your email IS recognized, it's possible that one our staff members created your account for you on the back-end of the website. One of us will need to send you an invite to activate the account for you to access. Here is how we can help you...

  • Click "Chat now" at the bottom right-hand corner of the screen to begin a LiveChat.
  • Provide your name, email, and your question we can help you with (for this instance, your account login).
  • (See example below)

  • One of our reliable LiveChat agents will assist you at their earliest convenience (please allow time between responses, they are also very hard at work as our website administrators).
  • If requested, we will send you an invite to activate your account.
  • This invite will be sent to your provided email (please check all your inboxes and allow up to 30 minutes for arrival).
  • (See example below)


If you have followed all of these steps and are still having trouble logging in, please reach out to our LiveChat agents again and they will be happy to help you. If these steps have successfully helped you log back in, enjoy shopping with us online!