Due to COVID-19, we are accepting returns, but refunds will be delayed due to a 5 day decontamination period before we can inspect the items.
Package Inspection
All orders must be opened and inspected for accuracy upon receipt. If any items are missing or incorrect from your order, please report them within 24 hours so we can correct the mistake in a timely manner. All American Balloons will cover the cost of shipping for any mistakes made by our team (including next-day air delivery).
If an order is NOT inspected and reported within 24 hours upon delivery. All American Balloons will not be liable for next day air or any rush service fees. All American Balloons will only cover costs for standard ground shipping after the 24 hour period has passed. If an issue is not reported within 72 hours after delivery, All American Balloons will not be liable for any shipping fees.
Returns
We accept returns and exchanges within 30 calendar days from the original purchase date on the receipt. Please contact us for an RMA before returning your product. Any items sent back without approval or an RMA, will not be issued a credit.
To qualify for a return, merchandise must be in new condition, unopened, unworn, and in their original packaging. All returns will be credited to the original form of payment, and all returnable products, including online-only products, will be refunded for the full amount minus a 25% restocking fee (restocking fee may be waive at our discretion).
Note that seasonal merchandise (e.g., Christmas, Easter, Halloween, etc.) may be returned up to 7 days prior to the holiday, in original condition, unopened, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit.
Clearance and discontinued items cannot not be returned and are final.
Once we receive your item, we will inspect the product and notify you within 24 hours on the status of your refund. After inspecting to ensure all conditions have been met, and a manager approves your return, we will initiate a refund back to the original method of payment. You will receive the credit within 3-7 business days, depending on your card issuer's policies.
